COURSE DESCRIPTION
This course examines the basics, most importantly to be considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and 'the handshake', conversation skills/small talk, cultural differences affecting international business opportunities, dealing with interruptions, and proper business email and telephone etiquette.

THE AUDIENCE

This course is designed for everyone.

TRAINING PERIOD

5 days

CONTENTS

  • Day 1: Getting Started
    • Icebreaker
    • Housekeeping Items
    • Workshop Objectives
    • Understanding Etiquette
    • Etiquette Defined
    • The Importance of Business Etiquette

  • Day 2: Networking for Success
    • Creating an Effective Introduction
    • Making a Great First Impression
    • Minimizing Nervousness
    • Using Business Cards Effectively
    • Remembering Names
    • The Meet and Greet
    • The Three-Step Process

  • Day 3: The Four Levels of Conversation
    • The Dining in Style
    • Understanding Your Place Setting
    • Using Your Napkin
    • Eating Your Meal
    • Sticky Situations and Possible Solutions
    • Eating Out
    • Ordering in a Restaurant
    • About Alcoholic Beverages
    • Paying the Bill
    • Tipping

  • Day 4: Business Email Etiquette
    • Addressing Your Message
    • Grammar and Acronyms
    • Top 5 Technology Tips
    • Telephone Etiquette
    • Developing an Appropriate Greeting
    • Dealing with Voicemail
    • Cell phone Do's and Don'ts
    • The Written Letter
    • Thank You Notes
    • Formal Letters
    • Informal Letters

  • Day 5: Dressing for Success
    • The Meaning of Colors
    • Interpreting Common Dress Codes
    • Deciding What to Wear
    • International Etiquette
    • General Rules
    • Important Points
    • Preparation Tips
    • Wrapping Up
    • Words from the Wise
    • Lessons Learned
    • Completion of Action Plans and Evaluations

       


Training and Development Center consultants are experienced and can explain everything you need to know about the courses on offer. If you want to meet with our Training Staff, they are also available by prior arrangement.

Any questions?

Email: natasha.shesha@mcm.ac.ae

Call Us: +97143841076

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